We're in it together
Dear customers, as health is primary to us and now it is more important than ever to protect it, we have taken several measures to protect you and our colleagues.
Delivery of the goods
We will deliver your package to your home by courier. As a precautionary measure, we have temporarily withdrawn the possibility to take over goods at branches with personal takeover.
How to prepare for takeover of a package?
We recommend that you wear a mask on your face when you takeover the package. Do not forget to wash your hands after receiving your shipment. We recommend that you choose payment in advance when ordering, so you can pick up your shipment as quickly as possible and you minimize contact with another person.
Return of goods and claim
Many of our employees stayed at home with their children. Therefore, your claims and return of orders may be processed later than usual. For this reason, we have set the time for returns/exchange or claims to 100 days.
Due to the situation during the coronavirus pandemic, from March 16 to May 31, we temporarily changed the purpose of our collection to support the World Health Organization (WHO) fund to make the fight against the pandemic more effective. Together we contributed 55 830 euros. Thank you very much.
Safety of our employees
We enable everyone, whose job description allows it, to work from home. During work in the warehouse we have increased preventive hygiene measures and increased the intensity of cleaning and disinfection of work areas.
We will keep you updated on further action.
We wish you all a lot of health, strength and optimism. We can do it together.
Your Dedoles team